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FAQs

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What does VOC Compliant mean?

VOC-compliant is an abbreviation of the term "volatile organic compound-compliant." This refers to a system, substance or application that adheres to governmental regulations regarding volatile organic compounds.

What is your return policy?

We will refund or replace any faulty/broken items upon receipt of photographic evidence.

For non faulty items you have 14 days from receipt of your goods to return at your cost and the item must be in perfect resalable condition.  

Refunds will be processed upon receipt and will take up to 7 days.


What is your Covid policy

All local deliveries or collections will require a contact free handover and Bessie Jane Staff will wear masks for deliveries/collections.  Contact us if you require additional safeguarding requirements.

Do you offer international shipping?

Currently we only ship to the UK but we hope to broaden our availability in the near future.

FAQ: FAQ
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